Advisory

Travel Advisory: Storm Dorian

Our Reservations Call Center and Guest Relations Teams are experiencing a higher than normal volume of inquiry. Our teams will be getting back to you as quickly as possible. We appreciate and thank you for your patience.

 
Flights status
Airport Status
Freeport (FPO)
All flights expected to resume Thursday, December 19, 2019, pending airport status.
Marsh Harbour (MHH)
All flights expected to resume Thursday, December 19, 2019, pending airport status.
Treasure Cay (TCB)
All flights expected to resume Thursday, February 13, 2020, pending airport status.

  The dates stated above are subject to change pending airport availability.
Please check this page again for additional updates.


Flights to Freeport
  • Due to the severe weather which impacted Freeport we are allowing changes for customers currently traveling through Wednesday, December 18th, 2019.

  • Customers booked for travel to these airports through December 18th, 2019, may rebook their flights without change fees or fare differences (excluding government and airport imposed fees and taxes) to any of Silver Airways’ destinations in the Bahamas including Nassau, George Town, Governor’s Harbour, Bimini and North Eleuthera.

  • Customers booked for travel to these airports through December 18th, 2019, may change their destination to any destination Silver Airways operates within Florida and the Caribbean, without paying the rebooking and change fees. Any difference in fare, taxes and fees will apply.

  • The affected customers will have up to one year from their original ticketing date to complete travel.

Information for Travel Agents
Exchanges should be processed as involuntary – only for 3M segments – using waiver code "FPODSR19" and waiver table number "03" for "Acts of God".
  • Waiver code: “FPODSR19”, to be entered in Tour Code Box
  • Markets to/from: Freeport
  • Impacted Travel Period: Now thru 18DEC19
  • New Travel Dates: One year from original ticketing date
  • Rebook by: On/before 31MAR20
  • Fees Waived: Waive change fee and difference in fare or refund to Travel Bank for use within the Silver Network. Additional taxes and fees may apply.
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1-801-401-9100
  • Waiver Table Number: 03


Flights to Marsh Harbour
  • Due to the severe weather which impacted Marsh Harbour we are allowing changes for customers currently traveling through Wednesday, December 18th, 2019.

  • Customers booked for travel to these airports through December 18th, 2019, may rebook their flights without change fees or fare differences (excluding government and airport imposed fees and taxes) to any of Silver Airways’ destinations in the Bahamas including Nassau, George Town, Governor’s Harbour, Bimini and North Eleuthera.

  • Customers booked for travel to these airports through December 18th, 2019, may change their destination to any destination Silver Airways operates within Florida and the Caribbean, without paying the rebooking and change fees. Any difference in fare, taxes and fees will apply.

  • The affected customers will have up to one year from their original ticketing date to complete travel.

Information for Travel Agents
Exchanges should be processed as involuntary – only for 3M segments – using waiver code "WXMHHDOR19" and waiver table number "03" for "Acts of God".
  • Waiver code: “WXMHHDOR19”, to be entered in Tour Code Box
  • Markets to/from: Marsh Harbour (FLL-MHH, MCO-MHH, PBI-MHH, TPA-MHH)
  • Impacted Travel Period: Now thru 18DEC19
  • New Travel Dates: One year from original ticketing date
  • Rebook by: On/before 31MAR20
  • Fees Waived: Waive change fee and difference in fare or refund to Travel Bank for use within the Silver Network. Additional taxes and fees may apply.
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1-801-401-9100
  • Waiver Table Number: 03


Flights to Treasure Cay
  • Due to the severe weather which impacted Treasure Cay we are allowing changes for customers currently traveling through Wednesday, February 12th, 2020.

  • Customers booked for travel to these airports through February 12th, 2020, may rebook their flights without change fees or fare differences (excluding government and airport imposed fees and taxes) to any of Silver Airways’ destinations in the Bahamas including Nassau, George Town, Governor’s Harbour, Bimini and North Eleuthera.

  • Customers booked for travel to these airports through February 12th, 2020, may change their destination to any destination Silver Airways operates within Florida and the Caribbean, without paying the rebooking and change fees. Any difference in fare, taxes and fees will apply.

  • The affected customers will have up to one year from their original ticketing date to complete travel.

Information for Travel Agents
Exchanges should be processed as involuntary – only for 3M segments – using waiver code "WXTCBDOR19" and waiver table number "03" for "Acts of God".
  • Waiver code: “WXTCBDOR19”, to be entered in Tour Code Box
  • Markets to/from: Treasure Cay
  • Impacted Travel Period: Now thru 12FEB20
  • New Travel Dates: One year from original ticketing date
  • Rebook by: On/before 31MAY20
  • Fees Waived: Waive change fee and difference in fare or refund to Travel Bank for use within the Silver Network. Additional taxes and fees may apply.
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1-801-401-9100
  • Waiver Table Number: 03


Travelers booked for travel during the periods stated above must call our Customer Service team at 801.401.9100 prior to their scheduled departure time. If you have any questions about your existing reservation or would like to make a new one, please contact our Customer Service team at 801.401.9100.


Updated: November 3, 2019, 11:49pm ET.